In chapter 1 we write about careers and how the research methods course can be leveraged into getting a job or obtaining a promotion. One job we did not mention is that of usability professional.
Usability is a big deal in the age of the Internet, but like most things, it existed before the World Wide Web. However, the profusion of Web pages, computer applications, and new technological goodies like the Blackberry and the iPhone have made us more aware of usability.
The New York Times article "Technology's untanglers: They make it really work" inspired this entry. In that article are examples of usability experts collecting data from users in order to improve their experiences. One expert, Dr. Janice Redish, noted that the main skills she looks for in a usability professional are "solid observation and interview skills." Hmmm....sounds like chapter 10, no?
Just in case you are interested, the article reports that the average salary for a usability professional was $86,500 (in 2005, the latest year reported by the Usability Professionals' Association. Also, many companies are now creating high-ranking positions such as "Directory of Usability."
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